Expert Advice

We love sharing what we know, so here's some information we think you will find useful

We offer FREE delivery on all UK & International orders

UK Delivery Times

We aim to dispatch all in stock jewellery within 24 hours of receiving your order. Where possible, orders leave in the next available mail-out between Monday and Friday.

However, as you can imagine it is impossible to stock every ring in every size. This means that we may need to handcraft a ring just for you or adjust the size of an item before we send it out. If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date.

In any case, we will always email you with an estimated dispatch date within 2 hours of receiving your order. (This response time applies during our office opening hours, Monday to Saturday, 9am – 6pm. If you place your order outside of these times we will contact you during the next working day.)

The majority of our products are handmade and made to order, this means the typical dispatch date is between 14 - 28 days from receiving your order. We will always give you an estimated date when we have reviewed your order.

If you have a special UK delivery deadline

We will always work hard to meet any special delivery requirements you may have. Should our estimated delivery time not suit you, please contact us and we will try our hardest to meet your requirements.

If we cannot deliver by your special deadline, we will always let you know.

UK delivery method

For all UK orders we use the Royal Mail Special Delivery service. This is a secure, insured and speedy delivery method. On dispatch we’ll email you with information on how to track your order.

Your jewellery is insured during transit. It will require a signature when delivered to the address you gave us.

International Delivery Times

We aim to dispatch all in stock jewellery within 24 hours of receiving your order. Where possible, orders leave in the next available mail-out between Monday and Friday.

However, as you can imagine it is impossible to stock every ring in every size. This means that we may need to handcraft a ring just for you or adjust the size of an item before we send it out. If we’re unable to dispatch your order immediately we’ll give you an estimated dispatch date.

In any case, we will always email you with an estimated dispatch date within 2 hours of receiving your order. (This response time applies during our office opening hours, Monday to Saturday, 9am – 6pm. If you place your order outside of these times we will contact you during the next working day.)

The majority of our products are handmade and made to order, this means the typical dispatch date is between 14 - 28 days from receiving your order. We will always give you an estimated date when we have reviewed your order.

FedEx/DPD international delivery times

Below you’ll find the estimated FedEx/DPD transit times to different parts of the world. (Please note that FedEx delivery times apply to working days, excluding weekends and bank holidays.)

Ireland - 1 day
Europe - 1-4 days
USA - 1-2 days
Australia - 2-3 days
Asia - 2-3 days
Africa - 2-3 days
South America - 2-3 days

International delivery method

For all international orders, we use FedEx. This is a secure, insured and speedy delivery method. On dispatch we’ll email you with information on how to track your order.

Your jewellery is insured during transit. It will require a signature when delivered to the address you gave us.

If you have a special international delivery deadline

We will always work hard to meet any special delivery requirements you may have.

Should our estimated delivery time not suit you, please contact us and we will try our hardest to meet your requirements.

If we cannot deliver by your special deadline, we will always let you know.

Import duties and taxes

If you make an order to a country outside of the European Union (EU), your country’s customs office may ask you to pay import duties and taxes on the jewellery. Please note that you are liable to pay these. Cherry Fine Jewellery is not responsible for any international duties or taxes incurred.

Countries we cannot send to

Americas

Cuba – CU
Falkland Islands – FK

Asia

Bangladesh – BD
Burma – MM
India- IN
Iran – IR
Korea, North (North Korea) – NP
Myanmar – MM
Pakistan – PK
Russia – RU
Tajikistan – TJ
Turkmenistan, Republic Of – TM
Sri Lanka – LK

Africa

Central African Republic – CF
Comoros – KM
Equatorial Guinea – GQ
Guinea Bissau – GW
Sierra Leone – SL
Somalia – SO
Sudan – SD

Contact us

Please remember to have your order number to hand when contacting us about a delivery.
You can email us on sales@cherryfinejewellery.co.uk or call us on 07593 527543. If calling us from outside the United Kingdom, please dial +(44)7593 527543.
You can also check the status of your order on our website in My Account. Just log in with the email address and the password you created when you first placed an order with us.